What is the Box.org Coaching Corps?
The Box.org Coaching Corps is a community of Box employees who are here to help social impact organizations best leverage Box's cloud content management platform. If you are an organization that has a declared and verifiable charitable or philanthropic mission to benefit communities, our volunteer coaches are here to help you! Here are our eligibility guidelines.
We call our Box.org Coaching Corps volunteers "Coaches" but use the term interchangeably with "volunteer" in certain instances.
Who is eligible to work with volunteers through the Coaching Corps
Social impact organizations who have registered for donated/discounted Box and meet our eligibility guidelines can join the portal and sign up with a Coach.
What types of projects can I get help with?
Social impact organizations should look to the Coaching Corps as a Box kick starter. We want you to be successful on our product in order to fulfill your missions. We're here to help you define your content strategy and get the most use out of Box.
The initial coaching session is ideal for new users, first time admins, or users who are just storing content without a clear strategy. For projects that go beyond, we encourage you to discuss an action plan with your coach to see if it's the right fit. If not, feel free to book another session with someone who might be better suited to your needs.
What if I want to go beyond the first session?
Social impact organizations should use their Coach for an hour initial call to get help on "Box 101." Engagements that continue beyond that should have clear expectations for both the organization and the developer. A few helpful things to keep in mind:
- A good match. Ensure that you and the volunteer are a good match for each other. A good match means that the volunteer has the technical skills and time availability to help address the challenge or question at hand. Be sure to ask about this in your initial communication and conversation to ensure a great experience for you both.
- Use Box. Organizations can have many different types of technology that make them run efficiently. Ensure that your questions revolve around implementing Box technology. If an integration with another platform is required, be sure to ask your volunteer about that from the outset.
- Scope it. Should you determine with your coach that your project will go beyond the initial session, ensure that you and your coach have properly scoped the work. This ensures you both know the work that needs to be done ad have clear expectations about cadence and deliverables. Set up regular check-ins, develop a timeline and project plan, and be clear on desired outcomes for your organization.
When I reach out to my Coach, what information should I provide?
To make the most of your initial advisory call, share as much information as possible about your current usage of Box and any questions or challenges you have. Think about including this information:
- Name and mission of your organization
- What is your timeline?
- What are you trying to achieve?
- How long have you been using Box?
- What is your role within your organization regarding Box? For example, are you an admin or a champion who is looking to further implement this with your group.
- Will this project integrate with other systems or software?
- Do you have a developer on staff?
How do I find the Coach that’s best for me?
Our volunteer Coaches are coming from different departments and expertise. We recommend using the keyword search terms. You can also compare volunteers by their profiles.
Who are the Coaching Corps volunteers?
Coaches are Box employees volunteering their time to ensure your success on Box. Each volunteer has been trained on how to answer your questions and/or route you to the best person.
What should I expect once I select my volunteer?
You can expect a response from your volunteer within 3 business days. Your advisory session can happen in person or via video. The Coach will work with you to understand your organization’s needs and discover how they can help. If your needs are limited to architecture guidance or troubleshooting, this conversation may be all that’s needed. If your organization needs to deploy a more sophisticated project, your volunteer may be able to help define next steps for working with software and direct you to additional resources. Any follow-up actions or conversations after the advisory session should be mutually agreed upon by you and the volunteer.